We understand that travel plans can change. Our Refund & Cancellation Policy ensures fairness and transparency.

1. Cancellations by Customer

• 7+ days before travel date: Eligible for a full refund (minus transaction/processing fees).

• 3–6 days before travel date: 50% refund of the total package cost.

• Less than 72 hours before travel date: No refund.

2. Cancellations by Vista FlowPay Travel

• If we cancel a trip due to unforeseen circumstances (weather, natural disasters, or safety concerns), customers will receive a full refund or may choose to reschedule.

3. No-Show Policy

• If a traveler does not show up on the scheduled date/time, the booking will be considered non-refundable.

4. Refund Processing

• Approved refunds will be processed within 7–14 business days to the original payment method.

5. Non-Refundable Services

Certain services such as flight tickets, visa fees, and special event bookings may be non-refundable depending on provider policies.

For assistance with cancellations or refunds, contact our support team at [email protected]